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Shipping and Payment

Shipping Charge

 

All prices, which are indicated on the website of the provider, are including the currently valid value added tax and other price components. In the case of cross-border delivery, additional taxes (in particular for deliveries to third countries) and / or duties (for example customs duties) may be payed by the buyer directly to the relevant customs or tax authorities and not to Fetzer Marketing GmbH

 

Delivery within Germany:

 

  • If the value of the ordered goods is below 40.00 euros, the shipping charges are 3 EUR
  • If the value of the ordered goods is 40.00 euros or more, the goods will be shipped free of charge

 

Delivery within the European Union (EU):

 

Countries of delivery:

Belgium, Denmark (except for Greenland and the Faroe Islands), Luxemburg, the Netherlands (except its overseas territories), Austria
 
  • If the order value is less than 25.00 euros, we charge 5.00 EUR
  • For an order value between 25.00 and 99.99 euros, we charge 7.00 EUR
  • For an order value between 100.00 - 149.99 euros, we charge 10.00 EUR
  • With an order value of 150.00 euros or more, we deliver free of charge
 

Countries of delivery:

France (except overseas territories), Poland, Czech Republic, Hungary, Italy (except Livigno, Vatican City, San Marino), Great Britain

 
  • If the order value is less than 12.99 euros, we charge 4.00 EUR
  • For an order value between 13.00 and 24.99 euros, we charge 7.00 EUR
  • For an order value between 25.00 and 99.99 euros, we charge 10.00 EUR
  • For an order value between 100.00 - 149.99 euros, we charge 12.00 EUR
  • With an order value of 150.00 euros or more, we deliver free of charge
 

Countries of delivery:

Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Monaco, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (incl. Balearic Islands, Canaries, Ceuta and Melilla)

 
  • If the order value is less than 12.99 euros, we charge 4.00 EUR
  • For an order value between 13.00 and 24.99 euros, we charge 7.00 EUR
  • For an order value between 25.00 and 99.99 euros, we charge 12.00 EUR
  • For an order value between 100.00 - 149.99 euros, we charge 14.00 EUR
  • With an order value of 150.00 euros or more, we deliver free of charge
 

Countries of delivery:

Albania, Bosnia & Herzegovina, Faroe Islands, Iceland, Macedonia, Montenegro, Norway, Serbia

 
  • If the order value is less than 12.99 euros, we charge 4.00 EUR
  • For an order value between 13.00 and 24.99 euros, we charge 7.00 EUR
  • For an order value between 25.00 and 99.99 euros, we charge 14.00 EUR
  • For an order value between 100.00 - 149.99 euros, we charge 16.00 EUR
  • With an order value of 150.00 euros or more, we deliver free of charge
 
 

Delivery outside the European Union (EU)

Deliveries to Switzerland and Liechtenstein (non-EU) are made exclusively via: www.fetzer-buechershop.ch in accordance with the conditions on which they are based.

 

Worldwide shipping, delivery countries not listed, express deliveries

 

For worldwide shipping or delivery countries that are not listed, as well as express deliveries, please call us or send us an e-mail. We will be happy to help you with this.

 

Information for shipping:

Items that can be delivered immediately are handed over to our delivery service provider on the same day if the order is received before 12 noon (on working days). Articles marked differently will be reserved and delivered around the date specified in the detail view of the individual articles. If there are any delivery obstacles, we will notify you, if possible, by e-mail and, if applicable, stating the expected delivery date.

If the customer is in default of acceptance or culpably violates other obligations to cooperate (eg giving false / missing address details, etc.), which preclude delivery of the order, we reserve the right to reimburse us for the damage incurred, including any additional expenses incurred by the customer desire. Fetzer Marketing GmbH will inform the customer about the costs incurred by e-mail. A renewed dispatch takes place subject to a right of retention only after receipt of payment of these costs

 

General Information

The shipping charges will be determined by the value of the items in the shopping cart of the customer at the time of the purchase. If shipping costs arise after payment has been made, but before the delivery of the items, because the value of the order sinks below the margin for free shipping due to the cancellation of one or several articles, the customer will be billed for the additional shipping costs. lf Fetzer Marketing GmbH cancels the order of an item due reasons other than the request of the customer, no additional shipping costs will arise.

 

Methods of Payment, Reservation of ownership

 

PayPal

You can pay conveniently and safely via your PayPal account, the goods will be shipped immediately after payment has been received.


SEPA Core Direct Debit

You allow Fetzer Marketing GmbH as well as our payment service provider to collect the total amount of your order, including the shipping costs, directly from the bank account listed during the placement of the order. The amount will be collected 3 days after the order has been received. The customer is under the obligation to provide sufficient funds on said bank account, the costs for a chargeback due to insufficient funds on the bank account will be billed

 

Credit Card

You can also choose payment by credit card. Simply select “Credit card” under “Payment method”. We accept Visa, Master Card, American Express, Discover, Diners Club and JCB for credit card payments. The collection takes place via Stripe Inc. In addition to the credit card company, the card number and the period of validity, we need the check digit of your credit card. The check digit is a 3-digit number on the back of your credit card, which guarantees payment security on the Internet.

 

Google Pay

You can also pay with us using the Google Pay payment method.

 

Prepayment (only possible for orders by telephone or in writing)

Our bank account details are:

Fetzer Marketing GmbH

Volksbank Welzheim | Account: 20959001 | Bank code: 61391410

BIC: GENODES1WEL | IBAN: DE32 6139 1410 0020 9590 01

Please quote the order number or the invoice number for all payments!

 

Your first Order

We reserve the right to refuse the option of payment via PayPal, credit card or prepayment at your first order or in special cases.

 

Customers from outside the EU

Customers from outside the EU will not be able to pay via SEPA Core Direct Debit. We recommend credit card instead.

 

Reservation of Ownership

The goods remain our property until full payment.

You can also order by phone.

(Mon-Fri from 08.00 - 13.00)

+49 7184 / 29 388 - 40
This website uses cookies, which are necessary for the technical operation of the website and are always set. Other cookies, which increase the usability of this website, serve for direct advertising or simplify interaction with other websites and social networks, will only be used with your consent.
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